Yealink Partner PrimeCare for BYOD Room 4 Years Applicable to BYOD rooms

Yealink Partner PrimeCare for BYOD Room 4 Years Applicable to BYOD rooms

Yealink Partner PrimeCare Service Guidelines

Certified Service Partner Requirement:

Only Certified Service Partners can rebrand and embed Yealink Partner PrimeCare Service and sell it to end users.

Contact the Yealink Team for details on becoming a Certified Service Partner.

PrimeCare Service Inclusions:

Priority Support with Escalation during business hours

Hardware Advanced Replacement with next business day shipping

Hardware Warranty Service

YMCS-Room-Professional Package

Software Updates

Access to Yealink Online Support Center

Notes:

Hardware Warranty:Yealink MS Video products include a default 2-year hardware warranty.

Customers can enjoy an equivalent hardware warranty service period when PrimeCare Service is active, but the total hardware warranty period cannot exceed 5 years.

PrimeCare Applicability:

PrimeCare for MVC SKU is only applicable to MVC bundles with MCore Pro PC (C3/C4/C5 Kits).

PrimeCare for BYOD Room is applicable to meeting rooms equipped with UVC34/UVC40/S40/UVC84/UVC86/AV-Hub.

Coverage:

PrimeCare only covers products and accessories with a serial number.

Consumables such as cables, batteries, or mounting kits are not included in PrimeCares scope of service.

Video Conferencing